Refund policy
Return & Refund Policy
At Wishee, we carefully pack and inspect every order before shipping.
7-Day Return & Refund Policy
We accept return or refund requests within 7 days of delivery only in the following cases:
- The product arrives damaged or defective.
- You receive a wrong product.
- Your order is confirmed as lost or not delivered, subject to verification with our shipping partner.
Damaged Products
If your product arrives damaged, you must contact us within 7 days of delivery with clear photos/videos of the product.
A continuous unboxing video is mandatory for all damage-related claims. The video must clearly show the package, shipping label, and product from the beginning of the opening process.
Without a valid unboxing video, damage-related return or refund requests will not be accepted.
Wrong Product
If you receive a wrong product, contact us within 7 days of delivery with photos/videos and your order details. After verification, we will provide an appropriate resolution.
Order Not Received
If you do not receive your order, contact us at wishee.jewellery@gmail.com. We will verify the shipment and delivery status with our shipping partner. If the order is confirmed as lost or not delivered, a refund or replacement may be provided.
Non-Returnable Items
We do not accept returns or refunds for change of mind, personal preference, or simply not liking the product.
Products that have been worn, used, altered, or damaged after delivery are not eligible for return or refund.
How to Request a Return or Refund
To request a return or refund, email us at wishee.jewellery@gmail.com within 7 days of delivery.
Please provide:
- Order number
- Photos/videos of the product
- Unboxing video, if claiming damage
- A brief description of the issue
We will review the claim and inform you whether it is approved.
Refunds:
Once your claim is approved, the refund will be processed to your original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.